Payment is made in advance of each session, or paid in advance for a set number of sessions. Payments can be made via our website using credit / debit cards or Paypal. If you are unable to use this method, payments will be made at the end of each session for the following session. The therapist will endeavour to give you as much advance notice as possible in terms of holidays or of any other need to cancel a future appointment.
Cancellation and missed session policy
If you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 48 hours. Where there is less notice, or if you fail to attend your appointment, the full fee will be charged. We hope clients appreciate that it is rarely possible to fill these appointments at such short notice which is why we are obliged to charge for the Therapist’s time.
Confidentiality is an integral part of counselling and psychotherapy and is seen as essential to building the therapeutic relationship and ensuring the client’s sense of safety. The therapeutic process encourages the client to be as open and honest as possible and inevitably personal experiences and sensitive information is disclosed. It is vital therefore that the client can trust that everything discussed will remain completely confidential. All information will remain confidential unless both the client and therapist agree to discuss something with a third party. The only circumstance where confidentiality might be broken would be if there was a serious risk to the client’s life or if another person’s life was at risk; alternatively, in the rare instance where the therapist was liable to civil or criminal court proceedings if they did not disclose client information. If at all possible this would be discussed at length with the client beforehand and everything would be done to safeguard client confidentiality despite.
Handling of personal information
Mind BLMK holds all records securely and ensures the utmost confidentiality in the treatment of any information held about its clients. No information will be disclosed without the client’s written permission, except under certain rare legal circumstances (e.g. Child Protection). Mind BLMK and all our counsellors follow the BACP Ethical Framework 2018 for Counsellors and Psychotherapists. All counsellors working at the practice are fully insured for professional liability and maintain regular supervision for all client work undertaken. We have an Access to Records policy and comply with the Data Protection Act 1988 and GDPR introduced in May 2018.
The content of the Mind BLMK website is intended for information only. Whilst utmost care has been taken in the writing the information presented on the website we cannot guarantee its usefulness or accuracy. We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website. Anyone using information offered on this website does so at their own risk and will be considered to have taken full liability and responsibility for any damage or injury arising from its use.